SHIPPING POLICY

Last Updated: 12 December 2023

1. Processing Time

Orders are typically processed within 1-2 business days after payment confirmation. Please note that processing times may be extended during peak seasons or promotional events.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping methods:

Standard Shipping: Estimated delivery time 5 business days.
Express Shipping: Estimated delivery time 2-3 business days.

Please note that delivery estimates are provided by the shipping carrier and are not guaranteed. Actual delivery times may vary based on your location and other factors beyond our control.

3. Shipping Destinations

We currently ship to addresses within the EU and select international destinations, including the United Kingdom. For international orders, please be aware that customs duties and taxes may apply, and customers are responsible for any additional charges.

4. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email containing your tracking number(s). You can track your order using the provided tracking information on the carrier's website.

5. Lost or Stolen Packages

Kannun London is not responsible for lost or stolen packages. Please ensure that the shipping address provided is accurate and secure. If you believe your package is lost or stolen, please contact the shipping carrier for assistance.

6. Customs and Import Duties

For international orders, customs duties and import taxes may be applicable. Customers are responsible for paying any additional charges imposed by customs authorities. We recommend checking with your local customs office for information on potential fees.

7. Returns and Exchanges

For information on returns and exchanges, please refer to our Return Policy page.

8. Contact Information

If you have any questions about our shipping policy, please contact us at contact@kannunlondon.com.